How to delete a product and how to recover a deleted product

Deleting a product is super easy, but there are some exceptions of which you need to be aware. You will also learn how to recover a product after you've deleted it.

How to delete a product 

When you are in the Products Tab and have selected Products in the left panel menu and Settings in your right panel menu, just hover over the Info box and a minus symbol will appear. When you click on it the option to delete the product will pop up.

Delete Exceptions

The minus symbol might sometimes not appear when you hover over the Info box, and these could be the reasons why:

• The product is in one or more Ensembles and you would need to delete these first to be able to delete your product.
• The product is in one or more Combos and you would need to delete these first to be able to delete your product.

What happens if you delete a product and there is already a smart/classic coupon for that product?

If you don't have the coupon for the deleted product selected in the Smart/Classic coupon left panel, an alert will appear that looks like this:

COMING SOON: PHOTO OF SMART COUPON AND/OR CLASSIC COUPON WITH ALERT ON LEFT PANEL

If you have the coupon for the deleted product selected in the Smart/Classic coupons left panel, you will see in the Settings the Info box with an alert that looks like this:

COMING SOON: PHOTO OF SMART COUPON AND/OR CLASSIC COUPON WITH ALERT IN INFO BOX IN SETTINGS

If you already had a coupon added to a draft campaign for a product that's already been deleted, then the coupon will be dropped out of the added coupons to that campaign and it will appear in the Campaign Drafts Add Coupon box with an alert that looks like this:

COMING SOON: PHOTO OF CAMPAIGN DRAFT WITH ALERT IN ADD COUPON BOX

The coupon will appear with the same alert in the Campaign Drafts Add Coupon box even if the coupon was not previously added to a campaign.

How to recover a deleted product

This process is really simple.

1. Go to the Products Tab and select Products in the left panel menu.
2. Click on the Plus button in the left panel to create a new product.
3. Enter the name of the product (It has to be the exact same name as the deleted product that you want to recover, otherwise, it won't work.)
4. Enter a brief description of the product (This new description will be the new description of your recovered product. This means that the old description will be lost and there is no way around it.)
5. Enter your product's regular price (This new price will not be saved for the recovered product. The old price this product used to have will be the one that appears in the Price box once the product is recovered.)
6. Add a photo of your product. Just so you know the ideal size for your product's photo is 680 x 520 px. (This photo will be the new photo of your recovered product. This means that the old photo will be lost and there is no way around it.)

Remember, the name of the "new product" you are adding needs to be the exact same name as the product you are trying to recover.

Maybe you want to recover a product, but you can't remember the exact name you used for it. Here are some tips on how to find out what the exact name of a deleted product used to be:

• Go to the Smart/Classic coupons Tab and look for a coupon for that product. It should be easy to find as it should have an alert like the ones listed above and copy the product's name.
• Go to the Campaign Tab and select Drafts in the left panel menu and Settings in your right panel menu; then click on the Plus button in the Coupons box and look for a coupon in the Add Coupon box with an alert like the ones listed above and copy the product's name.
• Go to the Campaign Tab and select Published in the left panel menu and Settings or Coupons summary in your right panel menu; then look for the Coupons box and look for the name of the product below the coupon title and copy it. (You won't find any alerts here, because published campaigns aren't affected by changes made after they've been published.)
• You might have taken a screenshot of your backstage where the name of the deleted product appears.

Just so you know, there is no way for the CircusOffers Support Team to help you recover a product. Only you can recover a product using the exact name of the product that was deleted.